Return & Refund Policy
At Macho Wood, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please read our return and refund policy carefully.
1. Eligibility for Returns
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Returns are accepted within 14 days of delivery.
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To be eligible for a return, your item must be:
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Unused and in the same condition that you received it
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In its original packaging with all tags, labels, and accessories intact
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Accompanied by a valid proof of purchase
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2. Non-Returnable Items
The following items cannot be returned:
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Custom or personalized products
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Items marked as final sale or clearance
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Gift cards
3. Return Process
To initiate a return:
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Contact us at [email protected] with your order number and reason for return.
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We’ll respond with instructions and the return shipping address.
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Package the item securely and ship it back to us.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
4. Refunds
Once we receive and inspect your return:
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We will notify you of the status of your refund.
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If approved, your refund will be processed to your original payment method within 5–10 business days.
5. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item:
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Contact us within 48 hours of delivery with photos and a description.
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We’ll replace the item or issue a full refund at no additional cost.
6. Exchanges
We do not offer direct exchanges. If you want a different product, please return the original item and place a new order.
If you have any questions about our return policy, feel free to contact us at:
📧 [email protected]